CONDITIONS OF SALE
These Conditions of Sale apply, without restriction or reservation, to all sales of Products offered by SammyGreen and concluded only on the website www.sammygreen.be to consumers.
They can be printed and kept by the Customer.
Consequently, the fact for the Customer to order a product offered for sale on the website www.sammygreen.be implies full acceptance of these Terms of Sale which the Customer acknowledges having read prior to his order.
Products & Gift Certificates
Products offered for sale on this website at www.sammygreen.be constitute the offer of SammyGreen. SammyGreen reserves the right to modify at any time its collection and to change the list and ranges of Products.
The photos of the Products presented on our site are not contractual.
Any Sammy Green Gift Certificate can not be redeemed in whole or in part for cash. It is not modifiable nor exchangeable for other services than those indicated. It must be used during the period of validity, past the due date, it can not be refunded or exchanged. In case of loss or theft, only the bearer will be held responsible.
Sales of Products on this website at www.sammygreen.be are carried out by De Bue sprl Privately Held, whose registered office is located at 688 chaussée d’Alsemberg in 1180 Brussels, Belgium, registered with the Bank. Carrefour des Entreprises under the number 0463.364.149 (hereinafter Sammy Green).
Sammy Green offers the sale of its products on the website www.sammygreen.be to consumers who have the legal capacity to place an order (hereinafter “Customer”). Sammy Green can not be required to verify the legal capacity of each Client.
The selling price of the Products indicated in euros is that in force at the time of placing the order. These prices do not include the shipping costs, invoiced in addition to the price of the Products purchased according to the terms defined below and as indicated to the Customer before the validation of the order. The prices include the value added tax applicable on the day of the order.
The offers submitted by Sammy Green are valid as long as they are advertised on the site and within the limits of available stocks.
ON THE WEBSITE
Payment is made only by Bancontact, Visa, MasterCard or Paypal.
From the moment the Customer confirms his order by clicking on the [“confirm your order”] icon, he is considered to have knowingly accepted the content and conditions of the order and in particular these Conditions of Sale , prices, volumes, characteristics, quantities and delivery times of products offered for sale and ordered by the Customer.
The sale will be final at the time of confirmation of the order by the Customer, without prejudice to the exercise by the Customer of his right of withdrawal. This order will be confirmed by Sammy Green by sending an email to the Customer.
A second e-mail will be sent to the Customer during the dispatch of his order.
Sammy Green recommends that the Customer keep both emails on paper or computer. The Customer is informed that the two emails will be sent to the email address entered by the Customer at the time of identification, prior to placing the order. Also, in case of error entering the e-mail address concerned, or no receipt of the order confirmation e-mail, the responsibility of Sammy Green can not be engaged.
Sammy Green will be entitled to cash the entire price corresponding to the order for payments made by the payment methods accepted on the website: upon sending the email informing the Customer of the shipment of his order
Place of delivery
SammyGreen delivers packages of Products in Belgium and Luxembourg only.
The Products will be sent to the delivery address that the Customer has indicated during the ordering process.
The participation in delivery costs includes all taxes (TTC).
Delivery time of Products
The maximum delivery time is 10 working days from the confirmation of the order.
PARTICIPATION IN PORT FEES BASED ON THE AMOUNT OF YOUR ORDER
TYPE OF DELIVERY
|WE RECEIVE YOUR ORDER (1)|
Parcel delivered by hand with signature delivery
7-10 working days
(2) These deadlines are from the moment you place your order before 12:00, for an item in stock, and provided you pay by credit card.
Terms of delivery of Products BELGIUM
STANDARD BELGIUM – BPOST
The participation in the standard delivery costs is 4.90 €. This rate applies for delivery in Belgium.
BPOST delivery charges are offered for orders over € 65.
The delivery of the parcel by BPOST is done by hand and against signature, on presentation of a credential. In case of absence from the home or impossibility to deliver for other reasons, BPOST recontacts the addressee to fix a next delivery date or will deposit a notice of passage in your mailbox.
The indicative deadline for BPOST is 3 to 4 days after Sammy Green has made the package available to BPOST.
The recipient can trace his parcel by the number of parcel he receives by e-mail or, failing this through the Customer Service.
The parcel is delivered personally by BPOST against signature to the addressee, or to the person living with him, or the specially mandated person. The digitized signature is proof of delivery of the parcel.
Delay of delivery of Products
In case of delivery delay exceeding 15 working days after the maximum delivery date indicated when ordering the delivery of the Products & Gift Cards, the Customer has the option to cancel his order with the Customer Service of Sammy Green in a maximum delay of 60 working days after the exceeding of the maximum date of delivery indicated when ordering the delivery of the Products & Gift Cards except if this delay of delivery results from a case of force majeure.
The cancellation of the order can be done by:
e-mail to the following address: email@example.com
registered letter with acknowledgment of receipt to the following address:
Chaussée d’Alsemberg 688
For product purchases on the website www.sammygreen.be
PAYMENT BY CREDIT CARD (secure payment)
SammyGreen accepts payments by credit card, Visa, Mastercard and Paypal.
Payments on this Website are made by credit card via a secure payment system. This website secures your confidential information with a VeriSign SSL certificate. The information exchanged is thus encrypted with SSL (Secure Socket Layer) before being transmitted. Since this information is illegible, no one can use it without your knowledge.
To increase the security of your banking information, Sammy Green does not keep them. Therefore, you will have to communicate them to us with each new order.
Sammy Green reserves the right to suspend or cancel any order and / or delivery in the event of Customer’s default, payment incident and / or fraud in the use of the site or the means of payment chosen by the customer.
RESERVATION OF PROPERTY
Sammy Green retains ownership of the Products delivered until full payment of the price.
CONTROL OF THE TRANSACTION
As part of the order control service, Sammy Green may be required to contact the Customer by any means, in order to validate a transaction and may, where appropriate, request any supporting document deemed useful (relating to the identity, and / or at home and / or by means of payment used). The Customer must provide the required supporting documents within 15 working days upon receipt of Sammy Green’s request.
The Customer is informed that the delay, the default or the refusal to send the requested proof will result in the cancellation of the order by Sammy Green.
Upon receipt of the receipts and in case of confirmation of the order by Sammy Green, the delay of transmission of the parts requested by the Customer will shift the delivery of the (s) product (s) ordered (s).
TO CONTACT US
• By e-mail firstname.lastname@example.org
• By mail: 688 Chaussée d’Alsemberg, 1180 Brussels, Belgium.
AVAILABILITY OF PRODUCTS
We do our best to ensure the availability of the Products. Product offers are valid as long as they are advertised on the site and within the limits of available stocks.
Information on the availability of the Products is provided to the Customer at the time of the order. If a Product of the order is not available at the time of preparation, Sammy Green will automatically send an email to the Customer. The Customer may then:
– Waiting (except in the case of a Product sold, a Product definitively broken or a Limited Edition Product);
– Replace the Product by a Product of the same amount;
– To receive the remainder of your order without the product in break the amount will be deducted from the total of the order and will not be invoiced to the Customer
RETURNS AND EXCHANGES
1. Return under the right of withdrawal:
The Customer has the right to withdraw from this contract without giving any reason within fourteen calendar days.
The withdrawal period expires fourteen days after the day the Customer, or a third party other than the carrier and designated by the Customer, physically takes possession of the Products. To exercise the right of withdrawal, the Customer must notify Sammy Green – CUSTOMER SERVICE – its decision to withdraw from this contract by means of an unambiguous declaration (eg letter sent by post or email).
In order for the withdrawal period to be respected, it is sufficient that the Customer transmits his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
In the event of withdrawal by the Customer of this contract, Sammy Green will refund all payments received from the Customer, including delivery charges (excluding any additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than Sammy Green’s cheaper standard delivery method) without undue delay and, in any event, no later than fourteen calendar days from the day Sammy Green was informed of the withdrawal decision of this contract. Sammy Green will refund using the same means of payment that the Customer will have used for the original transaction, unless the Customer expressly agrees otherwise; in any case, this refund will not incur any costs for the Customer. Sammy Green may defer the refund until Sammy Green has received the Products or until the Customer has proof of shipment of the Products, whichever is the earlier.
The Customer must return the entire order (Promotional Products and Gifts) to the following address 688 chaussée d’Alsemberg in 1180 Brussels without undue delay and, in any event, no later than fourteen calendar days after the Customer has communicated its decision to withdraw from this contract, this deadline is deemed respected if the Customer returns the Products before the expiry of the period of fourteen days.
The Customer shall bear the direct costs of returning the Products.
The Customer’s liability is only incurred with respect to the depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Products.
All Products must be returned to Sammy Green in their original packaging and condition. Sammy Green will have a period of four (4) calendar days upon receipt of the return of the order to check the status of the Products.
For Cosmetics and, for reasons of hygiene and health protection, the Customer is nevertheless clearly informed that he loses his right of withdrawal for all Cosmetics that he has unsealed after delivery.
For Cosmetic Products that have been unsealed, since, for reasons of hygiene and health protection, the right of withdrawal does not apply to these Products, Sammy Green:
– will in no way refund all payments (including transportation costs of the Customer);
-request the reimbursement of all payments (including the transportation costs of the Customer) if Sammy Green has already refunded all payments received from the Customer.
For all non-cosmetic products that have been damaged, Sammy Green will apply a discount of 50% on the reimbursement of these products (excluding transport costs) as these products will no longer be marketable due to their depreciation and:
-procede to the reimbursement of all payments (including transportation costs of the Customer), after deducting the 50% discount;
-request the reimbursement of all payments (including transportation costs of the Customer), after deducting the 50% discount if Sammy Green has already refunded all payments received from the Customer.
In case of problem, Sammy Green invites the Customer to contact directly and only the Customer Service by mail to email@example.com
For a return or an exchange, Sammy Green invites the Customer to contact the Customer Service who will indicate the procedure to follow.
2. Exchange in a physical shop:
The exchange covers Products delivered in good condition or with a manufacturing defect.
The Products must be presented in their original packaging without having been used, with the gifts sent in the order, if any. The exchange will only involve an amount greater than or equal to the initial purchase (excluding shipping costs). In the event of a higher amount, the Customer must complete the difference by the means of payment of his choice in Sammy Green stores.
No refund or credit will be made in the shop.
The exchange must take place in the shops of the country of delivery of the order, among the list available on: www.sammygreen.be
In the event of an anomaly related to the content of the order, Sammy Green invites the Customer to contact the Customer Service directly by e-mail: firstname.lastname@example.org
Return under the right of withdrawal:
The Customer may change his mind and cancel his order for any reason within 14 days of receipt of the Products by himself or by the recipient of the order.
If the Customer chooses to cancel the order, Sammy Green will exchange the Products or refund to the Customer:
at. the amount of the order corresponding to the cancellation for the Products
b. the delivery charges incurred by the Customer for the shipment of the Products within a maximum of thirty (30) working days from the date of withdrawal.
If the Customer chooses to cancel the order, he has a period of 14 days from the date of notification to Sammy Green of the exercise of your right of withdrawal to return at his expense to Sammy Green the entirety of the order and promotional gifts related to the latter in perfect condition. Sammy Green will not refund the return costs (costs incurred by the Customer to return the Products) and in the absence of return, we may charge you the costs we incurred to recover said Products.
In case of any problem, Sammy Green invites the Customer to contact directly and only the Customer Service.
Return for any other reason:
Any return of the Product which does not result from the exercise of a guarantee or the right of retraction, in particular in case of defect of the Product, will have to be the object of a formal agreement between the Customer and Sammy Green. It will entail, if necessary, constitution of a credit for the benefit of the Customer. The return costs will be borne by the Customer.
How to return:
In any case, the Products must be returned in their original packaging, with the promotional gifts sent in the order, if any, without having been used, accompanied by a copy of the invoice to:
688 chaussée d’Alsemberg at 1180 Brussels, Belgium
Sammy Green can not be held responsible for any indirect damage that may occur due to the purchase of products.
Sammy Green is not responsible for any errors or omissions in the information available on www.sammygreen.be
Sammy Green can not be held responsible in case of allergy or misuse of products.
Sales of Products on this site are subject to Belgian law regardless of the country of residence of the Customer or the place of the order. Any dispute relating to the existence, interpretation, performance or termination of a contract concluded between the Customer and Sammy Green is subject to the exclusive jurisdiction of the Belgian courts.
Online Coloring Service
The online booking calendar is exclusively intended for the reservation of coloring services which offers advantages with a decreasing price according to the following modalities:
– A reservation 3 weeks in advance gives right to a reduction of 30% on the coloring service chosen in the salon during the consultation with our colorist;
– a reservation 2 weeks in advance gives right to a reduction of 20% on the coloring service chosen in the salon during the consultation with our colorist;
– a reservation 1 week in advance gives right to a reduction of 10% on the coloring service chosen in the salon, during the consultation with our colorist.
The discount is only valid on the coloring service and not on any additional services such as cutting, brushing, care, etc …
The prices of the coloring services indicated are for information only and are subject to consultation in the salon. A hair surcharge of 9 € is applicable.
When you book online, you must select the salon of your choice, as well as the date and time of your appointment. You will receive a confirmation email.
All cancellations or requests for change of show, date or time must be made exclusively by email to email@example.com and this minimum 48 hours before your appointment.
20 € deposit are required when booking online to confirm your appointment. The deposit will be deducted when you pay the balance in the living room.
No refund possible of the deposit if late cancellation.
Offer not combinable with other promotional offers.
With your coloring service, you are free to choose a blow-dry service or benefit from our service offered, the private cabin Self-Hair to style yourself according to your desires. The Self-Coiff Cabin is currently available in our lounges located at 688 Chaussée d’Alsemberg in 1180 Brussels and 103 rue de la Cathedrale in 4000 Liège.
Privacy and Protection of personal data
Our Internet server automatically recognizes the domain name (of the service provider) and, where possible, the e-mail address of Internet users who visit our site. We centralize domain names for statistical purposes. We use the information provided to improve the content of the pages of our site.
Sammy Green collects and processes personal data about the Customer and the recipient of the order (except credit card number) in computerized form for the sole purpose of order management.
In order to improve the performance of the site and the use you make of it, Sammy Green and its authorized service providers may use tools for audience measurement and navigation tracking (such as cookies, tags, etc.). .). These tools do not identify you by name but record information about your navigation and can be used in particular as part of a program of specific commercial offers. We inform you that you can oppose the registration or use of these tools by configuring your browser for this purpose.
Modification of these general conditions of sale
Sammy Green reserves the right to modify at any time the content or characteristics of these Terms and Conditions. Each order gives rise to the acceptance of the General Conditions of Sale in their current version.
If one or more stipulations of the present general conditions of sale are held for invalid or declared as such under a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their strength and reach.
The companies of the Sammy Green Group hold all the intellectual and industrial property rights relating to the Sammy Green Internet Sites and trademarks or hold the relevant rights of use.
Access to this Website does not grant you any rights in the intellectual property rights relating to the Site which remain the exclusive property of the companies of the Sammy Green Group.
The general structure of the Site, but also the elements accessible on the Site, in particular in the form of texts, photographs, animated or non animated images, icons, maps, sounds, videos, software, database, data and all the other elements composing the Site are the exclusive property of the companies of the Sammy Green Group.
You may not, in any case, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Site without the prior written consent of the companies of the Sammy Green Group. You are hereby informed that this prohibition includes, but is not limited to, practices such as scrapping or the use of robots for the purpose of extraction, reproduction of any element of the Site, including offers of products presented therein. , especially for commercial purposes.
You may not insert in a frame or use framing techniques to insert a trademark, logo or other information (including images, text, layout or form ) of the Sammy Green Group without his prior express written consent. You may not use any meta tags or any other “hidden text” by using the name or trademarks in the Sammy Green Group without the prior written and express consent of the Sammy Green Group.
Exploitation not previously authorized by the Sammy Green Group for any reason whatsoever, of all or part of the Site may be the subject of any appropriate action, including an action for infringement.
The insertion of hypertext links to any part of the Site is prohibited without the prior written permission of the Sammy Green Group.